Introduction
uravulabs.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.uravulabs.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.uravulabs.com is a property of Uravu Labs Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at Regd. Office: Survey No.38 and 39/2 at Yerappanahalli Main Road, Bidarahalli Hobli, Daddagubbi Post, Yerrappanahalli, Bangalore, Karnataka 560077
Information we collect
Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and Ip address.
Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to uravulabs.com.
Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to respond to your queries
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enroll you in our newsletter.
We use information as otherwise permitted by law
Sharing of information with third-parties
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold, we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
Cookies
When you visit our website, it may store information through your browser from specific services, usually in the form of cookies.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as-intended.
You can choose to enable or disable Cookies in your internet browser. You can also choose to delete cookies at any time. However, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
Grievance Redressal Mechanism
Designation of Grievance Officer
The designated Grievance Officer for addressing privacy-related grievances is:
Name: Mr. ADARSH A DEVADIGA
Designation: Tech Integration Specialist
Email: adarsh@uravulabs.com
Procedure for Filing Complaints
Users may submit their grievances regarding privacy concerns through the following methods:
Email: adarsh@uravulabs.com
Postal Mail: Survey No.38 and 39/2 at Yerrappanahalli Main Road, Bidarahalli Hobli, Daddagubbi Post, Yerrappanahalli, Bangalore, Karnataka 560077
When submitting a complaint, users should provide:
- Identification of the information in question.
- Contact details (name, address, phone number, email).
- A brief description of the grievance.
Response Timeline
The Grievance Officer will acknowledge receipt of complaints within 24 hours and aims to resolve grievances within one month.
Escalation Process
If the complainant is not satisfied with the response, they may escalate the issue to the Grievance Appellate Committee. Further details will be provided upon request.
Updates to this policy
This Privacy Policy was last updated on 04.10.2022. From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of Indi